We understand how difficult it can be to choose personal items online. You are welcome to return any item within 60 days of delivery for a refund to your original method of payment using any mail carrier you prefer. For purchases outside of 60 days, we are happy to assist with an exchange. Please note that refunds do not include shipping costs.
Our ultimate goal is to make sure you are 100% satisfied. If the items purchased are not the perfect fit for you and your daily practice, please reach out to us via phone or email.
Note: All Etsy orders can only be returned within 30 days of purchase.
ā Incorrect/Damaged Items
If you have received an incorrect or damaged item, please contact us before sending it back. We appreciate your feedback and the opportunity to improve. Feel free to email or call us anytime ā thank you!
š Gift Cards
Gift card purchases cannot be refunded, but we are happy to issue store credit for a future purchase.
š° Refund Timeline
You should expect to receive your refund within four weeks of giving your package to the return shipper, though most refunds are processed more quickly. This timeline includes:
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Transit time for us to receive your return (5ā10 business days)
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Processing time once we receive your return (10ā14 business days)
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Bank processing time for the refund (5ā10 business days)
Please wrap your return parcel securely. If an item arrives damaged, we will only issue store credit.
š§ Bead Bracelet Care & Restringing Service
The artisan-made nature of our bead bracelets means we may not always have the exact materials for restringing, but please contact us first and we will do our best to assist. Over time and with use, every mala or bracelet will require maintenance. We can:
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Restring or repair your beads
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Provide care supplies or guidance
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Assist you directly with the repair
ā ļø Please note: We can only restring/repair bead bracelets purchased from kekexili. If your bracelet has worn out prematurely, please let us know ā we are here to help!
š® Return Warehouse Address:
kekexili
1170 Florence Columbus Rd
Fieldsboro, NJ 08505
USA
š§ Email: kohqhszxpb65471@outlook.com