Return Information

At kekexili, we understand that choosing handmade, spiritual bead bracelets online can be challenging. Unless otherwise specified, you are welcome to return or exchange items within 60 days. Refunds will be issued to your original payment method.

We suggest using USPS for return parcels, but you are free to use any carrier you prefer.

Return Warehouse Information:
Contact: Gu Cang
Phone: +1 8007459551
Address: 1170 Florence Columbus Rd
Region: USA ā€“ New Jersey ā€“ Fieldsboro
Zip Code: 08505
Delivery Area: USA

šŸ”„ How to Return or Exchange an Item

  1. Contact Us: Email us at kohqhszxpb65471@outlook.com. Please include your order number, a description of the item you wish to return, and whether you prefer a refund or exchange.

  2. Return Shipping: Please securely package the item and send it back to the warehouse address above.

  3. Refunds: We will process your refund within 10 business days of receiving the return. Refunds will be issued to your original payment method.

šŸ“Œ General Return Information

  • Items must be returned in their original packaging, unused and undamaged.

  • We cannot refund items that arrive damaged due to poor packaging. Please contact us if you need shipping guidance.

  • Return shipping costs are non-refundable (unless the item is incorrect or defective).

  • If you receive an incorrect or damaged item, please notify us within 7 days of delivery, and we will arrange a replacement or issue a full refund.